However, management can be a pain and self-centered. The hardest part of the job is trying to some days make sales plan when there is no traffic and then it can be a very awarding place.
I advise people with a very bubbly, outgoing personality not to get stuck there forever. This is only a stepping stone job it will suck you dry and then disappoint you. It's an okay place to work.
Depending on your department you may be lucky and have a good experience working for this company. Most employees have an overall unanimous decision that Bloomingdale's could be a better place to work. Environment can be fun at times, again depending on your department. Management does not listen to their employees whether it be for themselves or beneficial to the customers and store in general. Min and max salaries are hidden when we have fewer than 5 salaries. All Bloomingdale's - Customer Service salaries.
Browse all Bloomingdale's salaries by category. Salary information comes from 57 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Please note that all salary figures are approximations based upon third party submissions to Indeed. These figures are given to the Indeed users for the purpose of generalized comparison only.
Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures. She promised that she would try her best and reported to her GM, and gave us back feedback on 22th April. But we waited, she didn't call. Then we called her back. We left several voice messages with our phone number for several times. We figured out that we could call the reception table and transferred to her desk.
We finally reached her maybe after one week! She just told us that her GM wasn't there, she need more time to report. Now, it's already been weeks!!!
Arika got the lamest excuse!!! If you cannot solve the problem, say it!!! First, I think that Bloomingdale's should do training all their staff. Second, Bloomingdale's should have a department called "customer service", the real customer service. Third, Bloomingdale's should not issue fake B money cards to their customers. I feel that I am the lucky one, this was my first time shopping with Bloomingdale's, and I found that it sucks way out of the world. I liked buying good many stuff. But Bloomingdale's will never be my choice, ever!
For their poor customer service, bad salesperson's attitude, issuing fake B money cards to customers. I have been a faithful customer primarily in their Miami The Falls store since the 's. I particularly have purchased many types of fine jewellery, consistently and giving the David Yurman collection much preference.
For the first time ever I visited the Yurman display today in regards to problem because one of my wife's necklace clasp became loose.
This is not the first time I have had a problem with their claps. I have a man's gold bracelet sitting in a drawer somewhere with the same problem. The lady at the Yurman display at the Falls Bloomingdales refused to accept the item because she "could not match it" to any of the dozens of purchases that appeared on her screen under my wife's loyalist number.
She did find some purchases of necklaces but said she was "not sure" if that necklace belong to any of them. She said that the pendant on that necklace did not go together. Of course, people switch pendants on necklaces, and by the way it is a David Yurman pendant. No wonder all these retail stores are going out of business.
My Wife and I had a Sisley product to return, unopened and un-used. She used the sample and did not work for her. The clerk Steve at the counter told us that he had to look for the cosmetic manager and left us at the counter for a long time.
We had a bad experience with Steve at another counter long time ago and as soon as he saw us at the counter, he stopped helping his customer and told us he could not take anything back since we had some returns in the past. His rude behavior shocked me since I did not even say anything yet. There are no rules on the receipt or sign posted on the wall to confirm that.
Finally the shift manager and floor manager showed up and told us we had to return the item to the original store where we purchased. The shift manager told us that the other store's Sisley counter South Coast Plaza was leased and their Sisley in Fashion Island was not leased so we had to take it back.
That logic was not acceptable to us, but she took the product back. After we walked out, I called the original store South Coast Plaza , Sisley counter and asked them if they were leasing the counter and she said negative.
So we were lied to and treated like a 2nd degree citizen because some of the employees at your store in Fashion Island handle things at their own discretion.
I think Bloomingdale's needs to spend more time training the new employees, or they choose to hear more bad reviews. My Thai girlfriend made an account and tried to purchase a purse online to try and take advantage of some deals! She filled out her order just like you would any order online, filling out her name, billing address, shipping address, and she submitted the order.
She got an email saying her order was cancelled because they need to "verify" information. She could not get help because customer support likes to pick on perceived "weak" people, like those who don't speak English natively. Even though it was her first time signing up for an account and we provided her phone number and her other only phone number she's ever had which logically would not have been on the account, but we tried it. That was not enough though! They said that the phone number does not match, but that it also might be a name or address issue.
The phone number on her order matched perfectly with her active number!!! What a joke of an online profile, joke of a policy where they "verify" your information using some "secretly" 3rd-party that they can't ever tell you about.
It might also be related to the name on the account or the address. What kind of company does a "verification check" on you using some secret system they can't tell you about? That's more secretive than the credit scoring system! I guess they just hate doing business with Thai people. Well you lost our business forever. One of the worst customer service companies in the world.
I will never shop here again and I am a top customer. The sales associates and managers are incompetent and demeaning. Not customer-service oriented whatsoever.
I have reached out to store manager several times and still have not received a response. I buy Gucci, Tom Ford and other brands, but never again. I will take my business to Barneys, Saks and Neiman Marcus. I purchase a burgundy dress online on the Bloomingdale's website for a wedding. I was given a tracking number and I received the dress on time. The only problem I had was the dress was a bit overpriced but overall it was a nice experience for me personally.
I bought a necklace from the online store on December 8th Not only did they send me the wrong item, it is now January 22nd and I have yet to be refunded my money. I have contacted customer support 4 times and each time they gave me the runaround.
At this point I am very doubtful that I will ever see that money again. I will never buy anything from here ever again. I don't even waste my time writing complaints about companies but this is driving me up the wall.
What kind of business is this where they let you go a month and a half without compensation? I placed an order and realized I forgot to apply promo code.
As you can see in the fourth paragraph from their instructions, I could just call and make changes on the phone. Therefore, I called but the lady on the other side insist she cannot do anything except for the "price match".
If Bloomingdale's cannot do what they promised, they deserve at least a bad comment. I placed the item in my cart, began the checkout process, etc. The next day, I went into the site, and the item was available USPS didn't attempt delivery or leave a notice but stated they did and that it won't go out again for delivery until after the holiday. However, they left me a voicemail stating they have two packages with the same barcode and address and that if postage covers both they will both be delivered otherwise one will likely be sent back.
Bloomingdale's customer service rep assures me only one package was sent and I don't have to pay USPS anymore for shipping although USPS's email stated a payment was due. I spoke with the most condescending rep via chat who told me to check the tracking as if I didn't do that first thing before hopping online to chat! She didn't actually read what I wrote and completely blew off multiple very specific questions I asked. I had to call to finally get some real answers only for the girl to put me on hold while she called USPS because she said she would verify with them what was going on.
After waiting 30 minutes, I was transferred to USPS to the automated service to check the tracking status! I didn't ask to be transferred as I had already received a voicemail from USPS and was asking Bloomingdale's why two packages were sent and whether they could find out more from USPS for me as I wasn't getting anywhere with it.
Well, USPS is indicating something very different than what Bloomingdale's is telling me and I'm so confused and frustrated with the quality of service I've received from Bloomingdale's. The online chat rep insisted multiple times that they left a delivery notice, I assured her that I double checked and they didn't and that I watched the USPS mail woman drop our mail in the tiny box and not try and deliver the package to our door.
Our mailbox doesn't fit packages ever, they always deliver to the door. I could not believe that this rep was telling me they tried to deliver when I was the one at home watching them not try and deliver! She kept telling me to check the tracking as if I hadn't already done that; even though I told her the tracking email update said a payment was due, indicating I had checked the tracking!
USPS insists they have two packages and I either need to pay for one or it will be sent back but I only purchased one item. I don't know which package is the correct package or if Bloomingdale's sent multiple packages with identical items.
Bloomingdale's reps insist one package was sent but I'd like to think USPS can tell whether they have two packages with the same address and barcode in their possession given the technology they use to track that stuff. After I get my order, and assuming I receive it all, I'm absolutely done shopping at Bloomingdale's. I don't need to be talked down to by a computer customer service rep, waste an hour talking to one rep only to be transferred when I didn't ask to be and then told by another that I just have to wait til Tuesday and that I for sure won't have to pay USPS anything more than what I originally paid Bloomingdale's.
For being a Loyalist they sure don't treat you respectfully nor do they offer shipping methods that can easily be understood. I've never heard of UPS mail innovations and given my experience with it today, I won't be using it again.
I've never been talked to this way or had this confusion with shipping at Nordstrom's, Neiman Marcus or even Nordstrom Rack! Seriously, saving money on the top wasn't worth the headache of dealing with confusing shipping or awful customer service. I asked the sales associate was behind the counter to do a return for me, no eye contact.
Told me I had to wait and never came back to the register. I asked to speak with a manager from another sales associate and was told the manager could put my return on a gift card. The manager didn't want to come to the department to address my concerns. After waiting 5 minutes the manager listened to the first problem I had with the sales associate making me wait and never coming back to the register to complete my return.
The manager began to make excuses for the sales associate that she was new to the company and didn't understand customer service and just brushed it off as she was a new employee. So I asked the manager to return the pants I had, I lost my Bloomingdale's credit card and asked for the I would have to wait for the card to come in the mail.
I don't understand why I would have to be inconvenienced and have to wait. They didn't process my return and I left the store feeling like they didn't care about me as a customer. Poor customer service, unhappy shopper. I bought a Diamond ring online for my mother's birthday in Aug. They had a big sell over July 4th weekend. The Ring was to be sent out on July 7th.
Got a call on the 6th of July from customer service to if I was the one who purchased the ring. I asked if there was any problem getting the ring. She said no, that they had it in stock and it would be mailed out on the July 7.
On the 7th, I looked to see if it had been shipped, and it showed it was in progress. I looked a while later and it showed the ring was on back order. I called customer service to see when the ring would be reordered I want go into customer service, but they stink to high heaven Rude!!!
They informed me that the ring was no longer available and that I could go online and buy another ring at regular price. This is the biggest scam!!! The supervisor cancelled my order. These companies are going downhill fast. I took these up for Gift Wrapping. I queried if there would be any Customs duty payable. The response from the Gift wrapping Girl was NO.
She stated that the Goods would be received in TWO days. The Package was sent in error to New Jersey and then Kentucky. I was charged as customs duty by UPS. IT is inefficient and unresponsive. I called their customer service and they advised that I need to take it to one of their local stores. I went to the local store Burberry section and explained to them that the item I bought is defective.
They advised that their return policy is 1 year from purchase and since it is over a year they cannot accept the defective coat. I called Bloomingdales Corporate office and state my claim of the matter.
They took my information and advised that they will research the issue with the store and get back to me. Two hours later I received a phone call from the Corporate Office that they cannot accept the defective coat and stand behind the local store decision! They are unreasonable and don't care about their customers. I am currently pregnant and my family wanted to make me a present with fine jewelry.
We decided to do the shopping at Bloomingdale's. Tried three different accounts via three different family members, and for every one of them the email to call back and "verify" information came back! After phone calls and phone calls, the people at the customer service were not only not helpful but also said that "the phone number did not verify", and according to him what that meant was that we did not provide a cell phone registered under our name, and we cannot have an order processed!
We moved to Kosovo in and obviously that we don't have an active cell phone in the US, but all other information Billing and shipping and bank account was registered in the US.
What was supposed to be a nice and pleasant experience, turned out to be the worst headache that I've experienced during the entire pregnancy. This gift was going to be dear to my heart and passed on through generations! However choosing Bloomingdale's to go through this was the worst idea! I have always been a loyal customer when I lived in the US, but I don't think I will be going back there neither physically nor online any longer! Today, I saw their advertisement on bloomingdales.
However, they did not allow me to use Bloomingdale's American Express Credit Card right away and they even said that some items I placed are restricted to order and pay by this credit card. What in the world is this kind of limitation when using Credit Card??? Their own website says one thing, and their own employees including managers say differently! I recently purchased an undergarment to wear under my wedding dress from Bloomingdale's.
I researched their return policy to ensure that if I did not like it or if it did not fit, I would be able to return it, since I know that many stores will not allow the returns of any undergarments. Satisfied that I could return it if I was unhappy, I purchased and received it promptly.
I tried it on over clean underwear and bra to be sanitary, I quickly realized it was way too small. I packaged it up and returned it just a few days later. Weeks went by and I finally received an e-mail that follows: The merchandise is being sent back to the shipping address on your order.
If you have questions regarding the return policy, please visit bloomingdales. While we cannot process your refund, please know that we value your business and thank you for shopping at Bloomingdale's. I called their suggested customer service number and all the woman did was restate the e-mail in various forms.
Never shopping at Bloomingdale's again. I placed my order on their website, got charged and got the email confirmation. They waited a while and then canceled the order.
This product is available in their stores and also available from the manufacturer. I emailed their customer support and they have been unresponsive. This is a terrible company on the major decline and they are riding on their old legacy.
I wouldn't shop here again or recommend them to anyone, especially when there are so many better retailers out there. The next day they cancel my order saying it's out of stock. When I check the website.
When I called they say that it's different item. Please note that these are exact same item as I have seen them in store. The pictures and description on the website will prove that its the same item.
They just tweaked the words and created a new web ID to not honor the price. It's appalling that such a big company cheats on their customers. And when I showed them the example they were extremely rude. However, I cannot get the 24, points either. This is a simple double counting problem.
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Free Shipping & Free Returns for Loyallists -OR- Any Order Over $! Exclusions apply. Shop Bloomingdale's top designers including Tory Burch, Burberry and more. Terrible customer service, Not following through on orders, Worst customer service system ever will never buy again, Difficulty obtaining products, Customers service Summary Bloomingdale's is a full-line American department store, with the main office based in New York, NY/5(35).
The fastest way to contact Bloomingdale's, the best Bloomingdale's phone number available and their other best contact information, with tools and instructions for skipping the wait and resolving your issue quickly, as well as tips for specific popular customer service issues and reviews, advic. 24x7 Bloomingdale’s Customer Service USA: Bloomingdale’s USA Customer Support email, Tips to reach live Customer support rep/person with full Contact Details.